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Refund & Cancellation Policy

Last updated: 28 July 2026

Tweeqd sells a one-time unlock for PDF export — a digital product delivered immediately on successful payment. This policy explains when we refund.

Try before you pay

You can upload your resume, edit every field, and preview all templates without paying anything. The preview shows exactly what your PDF will contain, watermarked. Payment is required only to remove the watermark and export. Please use the free preview to confirm you are happy before you buy.

When we will refund in full

  • You were charged but export did not unlock. Tell us and we will either unlock your account or refund you in full.
  • You were charged more than once for the same unlock. We refund the duplicates.
  • Export is broken and we cannot fix it within a reasonable time.
  • The payment was not authorised by you. Contact us immediately and also notify your bank.

When we generally will not refund

  • You exported your PDF successfully and then changed your mind.
  • You are unhappy with a template’s design, having been able to preview all of them free of charge.
  • The resume did not lead to interviews or a job offer. We do not promise outcomes.
  • The AI misread part of your PDF but you were able to correct it in the editor.

That said, if you are genuinely dissatisfied, write to us within 7 days of purchase and explain what went wrong. Given the modest price and the free preview, we would rather resolve it than argue.

Cancellation

There is no subscription and no recurring charge, so there is nothing to cancel. You pay once. You may stop using the Service or ask us to delete your account at any time; deleting an account does not automatically trigger a refund.

How to request a refund

Email hello@tweeqd.com from the address on your account, including:

  • Your Razorpay payment or order ID (shown on your receipt, and in any error message).
  • The date and amount.
  • What went wrong.

How long it takes

  • We acknowledge within 2 business days.
  • Approved refunds are submitted to Razorpay within 5 business days.
  • Your bank or card issuer then takes typically 5–10 business days to post the money. That final step is outside our control.

Refunds are always returned to the original payment method. We cannot redirect them elsewhere.

Your statutory rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or other applicable law.